AuditDoc

Terms and Conditions

Effective

05 May 2026

Updated

05 May 2026

Important

AuditDoc is an audit-readiness and compliance management tool. We provide the structural scope, checklists, evidence-folder framework, reminders, and an auditor collaboration portal. We do not provide compliance documents, policies, procedures, legal advice, or compliance advice. We do not guarantee any audit outcome, NDIS registration, or regulatory result. Your audit outcome depends entirely on the documents, policies and practices you source, create and implement. See Sections 10, 11 and 12 for full disclaimers.

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and AuditDoc Pty Ltd (ABN 11 687 813 869) ("we", "us", "our", "AuditDoc") governing your access to and use of the AuditDoc platform, website at auditdoc.com.au, and associated services (the "Platform").
By creating an account, accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (auditdoc.com.au/privacy) and Cookie Policy (auditdoc.com.au/cookies). If you do not agree, you must not use the Platform.
If you are using the Platform on behalf of an organisation, you warrant that you have authority to bind that organisation to these Terms, and references to "you" include that organisation.

2. Definitions

  • "Account" — your user account on the Platform, created via Clerk.
  • "Client" — the subscribing organisation or individual that holds an Account.
  • "End User" — any individual authorised by a Client to access the Platform under the Client's Subscription.
  • "Subscription" — the paid plan you select (Pre-Registration, Starter, Pro, or Enterprise).
  • "Your Content" — all files, documents, data, text, and materials uploaded, created, or generated on the Platform by you or your End Users.
  • "Services" — compliance management, document storage, audit-readiness tools, and related functionality provided via the Platform.
  • "Fees" — the subscription fees and any other charges payable for the Services.
  • "ACL" — the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

3. Eligibility

  • To use the Platform, you must:
  • Be at least 18 years of age.
  • Be capable of entering into a legally binding agreement under Australian law.
  • Be operating, working with, or supporting NDIS providers, auditors, or registration consultants in Australia.
  • Not be barred from using the Platform under any applicable law.

4. Account Registration and Security

  • You agree to:
  • Provide accurate, current and complete information when registering.
  • Keep your login credentials confidential and not share them with any unauthorised person.
  • Notify us immediately of any unauthorised access, suspected breach, or security incident.
  • Be solely responsible for all activity that occurs under your Account, including the actions of your End Users.
  • We may suspend or terminate accounts where we reasonably suspect unauthorised access, fraudulent use, or breach of these Terms.

5. Subscriptions, Billing and Renewals

5.1 Plans and pricing

Current tiers: Pre-Registration ($9.99/month), Starter ($199.99/month), Pro ($499.99/month), Enterprise (custom). Features are gated by tier. Pricing is in Australian dollars and inclusive of GST unless stated otherwise.
We may change pricing from time to time. Price changes take effect from your next billing period and we will provide at least 30 days' notice of any increase to existing subscribers.

5.2 Billing

Subscriptions are billed monthly or annually in advance via Stripe in Australian dollars. Payment is due on the date specified in the relevant invoice or charge. By providing a payment method, you authorise us (and Stripe on our behalf) to charge that method for all Fees as they become due.

5.3 Free trial

If we offer a free trial, the trial will automatically convert to a paid subscription at the end of the trial period unless you cancel beforehand. We will notify you before the trial ends.

5.4 Annual billing and discount

Annual subscriptions are available at a discounted rate (currently 15% off the equivalent monthly rate). Annual subscriptions are billed as a single upfront payment for the full 12-month term.
Annual subscriptions are paid in advance and are non-refundable. By electing an annual plan you commit to the full 12-month term in exchange for the discounted rate. If you cancel before the end of the annual term, your access continues until the end of the paid term and no refund is payable for the unused portion. Where, in our sole discretion, we elect to provide a goodwill refund, we reserve the right to first apply our standard monthly rate to the period of use (effectively reversing the annual discount) before calculating any refundable amount.

5.5 Upgrades and downgrades

Upgrades take effect immediately and are prorated for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. Your Content is retained on downgrade, but features not available on the lower tier may become inaccessible.

5.6 Cancellation and refunds

You may cancel a monthly subscription at any time. Access continues until the end of the current billing period.
Annual subscriptions: see Section 5.4.
No refunds are payable for unused portions of any subscription, except where required by the ACL or other non-excludable law.
After cancellation, you have a 90-day window to export Your Content via your account settings or by contacting us. After 90 days, Your Content will be permanently deleted.

5.7 Failed payments

After 14 days overdue, your Account may be set to read-only access.
After 30 days overdue, your Account may be suspended.
We may charge interest on overdue amounts at the Reserve Bank of Australia cash rate plus 4% per annum, calculated daily, to the maximum extent permitted by law.
You agree to reimburse all reasonable costs incurred by us in recovering overdue amounts, including collection agency fees and legal costs.
  • If a payment fails or is not received by the due date:

5.8 Taxes

Fees are inclusive of GST where applicable. You are responsible for any other taxes, duties or government charges associated with your use of the Platform (other than taxes on our income).

6. Your Content

6.1 Ownership

You retain all ownership rights in Your Content. We claim no intellectual property rights over Your Content.

6.2 Licence to us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, and display Your Content solely to the extent necessary to provide and improve the Services. This licence terminates when Your Content is deleted or your Account is permanently closed (subject to retention obligations and backups described in our Privacy Policy).

6.3 AI processing

Where you use AI-powered features, you grant us permission to process Your Content for the purpose of delivering those features. Your Content is not used to train general-purpose or third-party AI models. Our AI-powered document classification feature uses Anthropic's Claude models, accessed via Amazon Web Services (AWS) infrastructure in the Sydney (ap-southeast-2) region; this processing occurs within Australia and content submitted for classification is not retained by the AI provider beyond what is required to return a classification result. Further detail on AI-powered features is set out in our Privacy Policy.

6.4 Your responsibilities

You have all rights, consents and authority necessary to upload Your Content.
Your Content does not infringe any third party's intellectual property, privacy, or other rights.
You have obtained all necessary consents from NDIS participants, staff, and other individuals whose personal information is included in Your Content, in accordance with the Privacy Act 1988 (Cth) and the NDIS Code of Conduct.
You will not upload malicious code, viruses, or content that is unlawful, defamatory, obscene, harassing, or fraudulent.
You are solely responsible for the accuracy, completeness, currency, suitability, legality, and proper implementation of all compliance documents, policies, procedures, evidence and other materials uploaded to or used through the Platform.
AuditDoc provides organisational structure, checklists, audit-scope guidance, reminders, and the auditor collaboration portal to support your audit preparation. AuditDoc does not verify, validate, approve, endorse, or audit the content of Your documents, policies or practices.
  • You represent, warrant and agree that:

7. Acceptable Use

  • You agree not to:
  • Violate any applicable law, regulation or the NDIS Code of Conduct.
  • Upload unlawful, defamatory, obscene, harassing, fraudulent, or infringing content.
  • Attempt unauthorised access to the Platform, other accounts, or our systems.
  • Resell, sublicense, or redistribute access to the Platform without our written consent.
  • Use automated tools, scrapers, bots or APIs without our written permission, except as expressly enabled by the Platform.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
  • Interfere with, disrupt, overload, or impair the integrity or performance of the Platform.
  • Use the Platform to transmit unsolicited communications, spam, or malicious software.
  • Misrepresent your identity, qualifications, or authority.
  • Use the Platform in any way that could damage AuditDoc's reputation or bring AuditDoc into disrepute.

8. Auditor Access

Clients on Pro and Enterprise plans may grant auditor access to specific workspaces or evidence folders. Such access is controlled solely by the Client. AuditDoc:
Is not a party to any audit engagement between the Client and the auditor.
Does not endorse, certify, or warrant any auditor's services, qualifications, or audit outcomes.
Is not responsible for any fees, deliverables, advice, decisions, conduct, errors, or omissions of an auditor.
Provides the collaboration portal as a communication and document-sharing tool only.

9. Third-Party Partners and Referrals

  • You acknowledge and agree that:
  • AuditDoc may, from time to time, refer to, list, link to, or otherwise mention third-party NDIS registration consultants, compliance consultants, document providers, auditors, training providers, or other service providers ("Third-Party Partners"), including in our website content, in-app suggestions, blog posts, marketing materials, or affiliate / referral arrangements.
  • Any decision to engage a Third-Party Partner is made by you, at your discretion, and at your sole risk.
  • AuditDoc is not the agent, partner, joint venturer, employer, or representative of any Third-Party Partner.
  • AuditDoc does not warrant, endorse, guarantee, or assume responsibility for the work, advice, documents, fees, conduct, qualifications, professional standards, regulatory compliance, or audit outcomes of any Third-Party Partner.
  • Any contract, retainer, or engagement you enter into with a Third-Party Partner is solely between you and that partner. AuditDoc is not a party to that contract and has no liability under it.
  • Any documents, policies, procedures, templates or other materials you obtain from a Third-Party Partner are sourced at your risk. You remain solely responsible for verifying that those materials are accurate, current, fit for purpose, and properly implemented.
  • Any commercial arrangement (including referral fees or commissions) between AuditDoc and a Third-Party Partner does not affect the price you pay or limit your obligations to that partner, and does not transfer responsibility to AuditDoc.
  • Disputes, complaints, or claims arising in connection with a Third-Party Partner's services must be raised directly with that Third-Party Partner.

10. No Professional Advice — General Information Only

All content, templates, checklists, suggestions, AI outputs, compliance scores, articles, blog posts, in-app guidance, training materials, and other information made available through the Platform or our website is provided for general information and audit-readiness purposes only.
AuditDoc is not a law firm, registered consulting firm, accredited NDIS auditor, or registered training organisation, and does not provide legal advice, compliance advice, financial advice, regulatory advice, professional advice, or any form of certification. Nothing on the Platform should be relied upon as a substitute for advice from a qualified professional with knowledge of your specific circumstances.
You should obtain your own independent legal, compliance, financial, and professional advice before making any decision based on information available through the Platform.

11. Audit Outcomes

Successful audit outcomes — including initial registration, certification, mid-term audits, recertification, and any other NDIS Quality and Safeguards Commission process — depend on many factors that are entirely outside AuditDoc's control, including:
The quality, accuracy, and completeness of your policies, procedures, and documentation.
The way those documents are implemented in your day-to-day operations.
Your staffing, training, and supervision practices.
The records, evidence, and incident history you produce and maintain.
The judgement, methodology, and findings of your appointed auditor and the regulator.
Changes to NDIS legislation, rules, standards, or guidance.
AuditDoc provides a structural scope of audit-readiness requirements only. It is your responsibility to source, create, validate and correctly implement your evidence and documents — these will be reviewed by your appointed auditor, not by AuditDoc. AuditDoc makes no representation, warranty, or guarantee that you will pass any audit, achieve or maintain NDIS registration, or avoid any regulatory action. To the maximum extent permitted by law, AuditDoc is not liable for any failed, delayed, conditional, or adverse audit outcome.

12. Disclaimers

  • To the maximum extent permitted by law, and subject to Section 17 (Australian Consumer Law):
  • The Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
  • We do not warrant that the Platform will be uninterrupted, error-free, secure, virus-free, or that defects will be corrected.
  • We do not provide legal, compliance, audit, financial, or regulatory advice.
  • AI features generate automated suggestions only and must be reviewed by qualified personnel before being relied upon.
  • Compliance scores, readiness indicators, and similar tools are heuristic only and do not guarantee any audit, registration, or regulatory outcome.
  • We are not liable for any failure to achieve or maintain a successful audit outcome — audit results depend entirely on the documents, policies and practices you implement.
  • We are not liable for any acts, omissions, errors, advice, services, fees, or outcomes of any Third-Party Partner, auditor, sub-processor, integration provider or other third party referred to or accessible via the Platform.
  • We are not liable for any loss arising from your reliance on templates, checklists, AI outputs, articles, in-app guidance or compliance scores.

13. Intellectual Property

The Platform, including all software, design, layout, text, graphics, branding, logos, and the AuditDoc name, are owned by us or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your active Subscription, solely for the purpose of using the Services in accordance with these Terms.
All templates, checklists, frameworks and similar materials provided through the Platform are informational and educational only — they do not constitute professional advice. You may use them within your organisation in connection with your use of the Platform, but you must not redistribute, resell, publish, or sublicense them.
If you provide feedback, suggestions, or ideas to us, you grant us an unrestricted, perpetual, royalty-free licence to use them without obligation or compensation to you.

14. Data Handling and Privacy

NDIS participant data: you are the data controller. AuditDoc is the data processor and processes data on your instructions and in accordance with our Privacy Policy.
Data location: primary data is stored in Australia (AWS ap-southeast-2, Sydney) via Supabase. Limited operational data may be processed by sub-processors outside Australia — see our Privacy Policy.
Breach notification: we comply with the Notifiable Data Breaches scheme. Where we are a data processor, we will notify you of relevant breaches without undue delay.
Retention: Your Content retained while subscribed; 90-day export window post-cancellation; permanent deletion thereafter.

15. Service Availability, Modifications and Maintenance

We use commercially reasonable efforts to keep the Platform available but do not guarantee uninterrupted access. We may need to perform scheduled maintenance, updates, or emergency repairs, which may temporarily affect availability.
We may modify, add, or remove features of the Platform from time to time. Where a change materially reduces functionality available to you, we will provide at least 30 days' notice via email or in-app notice.
We are not liable for any unavailability of the Platform caused by your internet connection, your equipment, third-party providers, or events beyond our reasonable control.

16. Beta, Trial and New Features

From time to time we may offer features, modules or services labelled as "beta", "pilot", "preview", "early access", or similar ("Beta Features"). Beta Features are provided "as is" and may be unstable, incomplete, or modified or withdrawn at any time. Use of Beta Features is at your own risk. To the maximum extent permitted by law, AuditDoc has no liability arising from your use of Beta Features.

17. Australian Consumer Law

Our Services come with consumer guarantees under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) that cannot be excluded. Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the ACL.
To the maximum extent permitted by law, where our liability for breach of an ACL consumer guarantee can be limited, our liability is limited (at our option) to:
Re-supplying the relevant Services; or
Paying the cost of having the relevant Services re-supplied.

18. Limitation of Liability

  • Subject to Section 17 and to the maximum extent permitted by law:
  • Our total aggregate liability to you under or in connection with these Terms (whether in contract, tort including negligence, equity, statute or otherwise) is limited to the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
  • We are not liable for any indirect, consequential, special, incidental, exemplary, or punitive damages.
  • We are not liable for any loss of profits, revenue, business opportunity, contracts, goodwill, anticipated savings, data, or use, however arising.
  • We are not liable for any loss arising from your reliance on templates, AI outputs, compliance scores, in-app guidance, or articles.
  • We are not liable for any failure or delay caused by third-party service providers, integration partners, internet outages, or other matters outside our reasonable control.
  • We are not liable for any audit outcome, registration outcome, regulatory action, complaint, sanction, suspension, revocation or other regulatory consequence affecting you.
  • These limitations apply even if a remedy fails of its essential purpose, and reflect a reasonable allocation of risk in light of the Fees charged.

19. Indemnification

You agree to indemnify, defend and hold harmless AuditDoc, its directors, officers, employees, contractors and agents from and against all claims, demands, losses, damages, liabilities, costs and expenses (including reasonable legal fees on a solicitor and own client basis) arising out of or in connection with:
Your use or misuse of the Platform.
Your breach of these Terms.
Your Content, including any breach of third-party rights or privacy obligations.
Your engagement with any Third-Party Partner or auditor.
Any breach of applicable law or the NDIS Code of Conduct by you or your End Users.
Any audit outcome or regulatory action affecting you.

20. Suspension and Termination

  • We may suspend or terminate your access to the Platform (in whole or in part) immediately and without liability where:
  • You may cancel your Subscription at any time via your account settings, subject to Section 5.
  • You materially breach these Terms and have not remedied the breach within 14 days of written notice (where the breach is capable of remedy).
  • You fail to pay Fees when due.
  • We reasonably suspect fraud, misuse, or unlawful conduct.
  • We are required to do so by law, court order, or regulatory direction.
  • Continued provision of the Services would create a material security or legal risk.
  • On termination: your access to the Platform ends; you have a 90-day window to export Your Content (except where termination is for serious breach or unlawful conduct, in which case we may shorten or refuse the export window to the extent permitted by law); accrued Fees remain payable; and Sections 6, 9, 10, 11, 12, 13, 17, 18, 19, 21, 23, 24 and 26 survive termination.

21. Data Backup

While we maintain backups of the Platform for disaster recovery purposes, you remain responsible for keeping your own independent backups of Your Content. We strongly recommend exporting and backing up critical documents at regular intervals. To the maximum extent permitted by law, we are not liable for any loss of Your Content caused by your failure to maintain independent backups.

22. Force Majeure

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, fire, flood, pandemic, war, terrorism, civil unrest, strikes, internet or telecommunications failures, third-party service-provider failures, or government action. The affected party will use reasonable efforts to resume performance as soon as practicable.

23. Dispute Resolution

Before commencing legal proceedings (other than for urgent injunctive relief or recovery of unpaid Fees), the parties agree to:
Notify the other in writing of the nature of the dispute.
Negotiate in good faith for at least 30 days to seek to resolve the dispute.
If unresolved, consider mediation through a recognised Australian dispute resolution body (such as the Resolution Institute) before issuing proceedings.
Nothing in this section limits your rights under the ACL or your right to lodge a complaint with the OAIC, the NDIS Quality and Safeguards Commission, or any other regulator.

24. Governing Law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.

25. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance via email or in-app notice. The "Last updated" date at the top of this document indicates when it was last revised. Continued use of the Platform after the effective date of an updated version constitutes acceptance of the updated Terms. If you do not accept the changes, you must stop using the Platform and may cancel in accordance with Section 5.

26. General Provisions

Entire agreement: these Terms (together with the Privacy Policy and Cookie Policy) constitute the entire agreement between the parties regarding the Platform and supersede all prior agreements.
Severability: if any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed, with the remaining provisions continuing in full force.
No waiver: our failure to enforce any right or provision is not a waiver. Any waiver must be in writing.
Assignment: you may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.
No partnership or agency: nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties or with any Third-Party Partner.
Notices: notices to you may be sent to your Account email. Notices to us must be sent to contact@auditdoc.com.au and to PO Box 242, St Marys NSW 2760.
Survival: any provision of these Terms which by its nature is intended to survive termination will survive termination.
Counterparts and electronic acceptance: these Terms may be accepted electronically and that acceptance is binding.

27. Feedback and Contact

We welcome your feedback and questions about these Terms. Please contact us at:
AuditDoc Pty Ltd
ABN: 11 687 813 869
PO Box 242, St Marys NSW 2760
Email: contact@auditdoc.com.au
Website: auditdoc.com.au